Privacy Policy

Solara ("Solara," "we," "us," or "our") operates the website solara.build and provides home improvement services. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have.

Information You Provide to Us

Quote and contact requests: name, phone number, email address, service address, and details about your project when you submit a quote form, chat with us, text or call us, or request a callback.
Scheduling: your name, contact details, address, and preferred appointment times when you book an estimate or consultation.
Tools and promotions: information you submit to use our tools (such as the HVAC estimator or window visualizer, including photos you upload of your home) or to enter a promotion or giveaway.
Job and partner applications: contact details, work history, and resume files when you apply for a position or apply to partner with us as a trade contractor.
Contracts and payments: information needed to prepare and sign service agreements, processed through our e-signature provider.

Information Collected Automatically

When you visit our site, we and our service providers collect standard usage data — pages viewed, approximate location, device and browser type, and interactions with the site — using cookies and similar technologies. We use analytics and advertising tools including Google Analytics, Google Tag Manager, Google Ads, Microsoft Clarity, and Meta (Facebook) pixels. These tools help us understand site usage and measure our advertising. You can control cookies through your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage ad personalization through Google and Meta's ad settings.

Text Messaging (SMS)

If you provide your phone number and consent to receive text messages from Solara — for example, when scheduling an appointment or requesting pricing by text — we may send you appointment confirmations, reminders, follow-ups, and (only if you separately opt in) marketing messages. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Reply STOP to opt out at any time or HELP for help. We do not share your mobile number with third parties for their own marketing purposes.

How We Use Your Information

To respond to your requests, provide quotes, and schedule and perform services.
To communicate with you about appointments, projects, and contracts.
To evaluate job and partner applications.
To administer promotions you enter.
To improve our website, services, and marketing.
To comply with legal obligations and enforce our agreements.

How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate — such as our website and database hosting, e-signature, email delivery, analytics, and advertising providers — with contractors and crews who perform your requested services, and where required by law. Service providers are permitted to use your information only to provide services to us.

Data Retention and Security

We keep personal information for as long as needed for the purposes above and as required by law, then delete or de-identify it. We use commercially reasonable safeguards to protect your information; no method of transmission or storage is completely secure.

Your Rights and Choices

Depending on where you live (including Utah, Colorado, and Washington), you may have the right to access, correct, or delete personal information we hold about you, and to opt out of targeted advertising. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law.

Children

Our website and services are directed to homeowners and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date.

Contact Us

Questions or requests about this policy or your information:
Email: team@solara.build
Phone: (385) 270-8844